Terms and Conditions

Cellc.mobi Content Subscription Service Terms and Conditions

These Terms and Conditions explain the rules for using and subscribing to our content service via the cellc.mobi portal and/ or USSD menu, which we call “the Service”. The Service is provided by Cell C Limited and Hyve Mobile (Pty) Ltd, which are both companies registered in South Africa. When we say “we,” or “us,” we mean Cell C and Hyve Mobile. When we say “you” or “your,” we mean you, the person using, subscribing and/ or accessing the Service.

By using, subscribing to, and/ or accessing the Service, you agree to and accept these Terms and Conditions. If you don’t agree, please don’t use the Service. These rules are backed by South African law, and our Privacy Policy also applies (you can find Cell C’s Privacy Policy here and Hyve Mobile’s Privacy Policy here).

The Competition Rules for the 40GB Data and/ or R100 Airtime Competition are at the bottom of this page. Click here and we’ll take you there.

Please read this carefully before using the Service:

1. Costs and Billing

Fees:

The Service is provided to you at a fixed recurring fee (as in a daily or weekly subscription fee) for access.
You’ll see the pricing information on the opt in page when you sign up, for example, R5.00/day subscription.
It’s up to you to check and understand the fees and how long your subscription lasts before signing up or using the Service.

Billing:

Depending on the Service, we’ll charge you a daily, weekly, or monthly subscription fee.
Subscriptions renew automatically at the end of each period (e.g., every day for a daily subscription) unless you cancel the subscription.
Check the “How to Unsubscribe” section below to stop your subscription.

What Happens if You Don’t Have Enough Airtime:

If we can’t charge you the full fee because you don’t have enough airtime, we may charge a smaller amount instead (called partial billing). For example, if R1.00 fails, we may try R0.50 or less.
If we still can’t charge you, you’ll owe us the fee for any days the Service stays active. We can collect up to 4 missed days later. This means you might get charged more than once in a day—one for today and one for missed days.

Signing Up:

Before you use the Service, you’ll need to confirm you’re okay with the fees through a “double opt-in” process (we’ll ask you to confirm your subscription twice to make sure). We won’t charge you or start the Service until you do this.
If we still can’t charge you, you’ll owe us the fee for any days the Service stays active. We can collect up to 4 missed days later. This means you might get charged more than once in a day—one for today and one for missed days.

Extra Costs:

Unless otherwise stated, fees don’t include data, SMS, or MMS charges from your network. Those are standard charges you’ll pay separately.

2. How to Unsubscribe

You can stop your subscription anytime by:

Dialling [insert unsubscribe number] from your phone and following the steps; or
Sending ‘STOP’ to 14788. This SMS is free.
Checking the confirmation SMS we send when you sign up. It’ll tell you how to cancel—either by texting “STOP” to a 14788 or clicking a link to manage unsubscribing online.

We’ll send you a reminder every 7 days with these instructions while your subscription is active.

3. Customer Support

Need help? Contact us:

Phone: Dial 135 from your Cell C mobile number (8 AM to 5 PM, Monday to Friday)
Email: support@hyvemobile.co.za

Cell C and Hyve Mobile are members of WASPA (Wireless Application Service Providers’ Association) and we are bound by the WASPA Code of Conduct. Customers have the right to approach WASPA to lodge a complaint in accordance with the WASPA complaints procedure.We may be required to share information relating to a service, you or a customer with WASPA for the purpose of resolving a complaint.
WASPA website: waspa.org.za

4. Using the Service (Licence and Rules)

Ownership:

We (or the original owners of any content we license) own all rights to the Service, like copyright and intellectual property.

Your Use:

The Service is for your personal use only. You may not forward, duplicate, replicate, reverse-engineer or otherwise manipulate the Service or its content for use in any way.
You are responsible for all charges and fees resulting from the provision and/or use of the Service by any third party, whether authorized by you or not, despite the double opt-in process.

Lost or Stolen Devices:

If your SIM card or device gets lost or stolen, please inform Cell C right away. They’ll block it to protect you.
You’re responsible for any charges until you tell Cell C to block your number. After that, you won’t be charged for anything someone else does with it.

5. General Rules

Changes to These Terms:

We reserve the right to modify or update these Terms whenever we need to. We’ll post the new version where you found this one.
Each time you access the cell.mobi website, the Cell C USSD Entertainment Menu or respond to a promotional message distributing the Service, you agree to be bound by the terms and conditions, as may be modified from time to time.

Fraud:

If we suspect something fraudulent is going on, we may investigate and can pause your subscription to the Service. If we confirm fraud, we will immediately stop your access.

No Guarantees:

Some services may not be suitable for your handset..We do not warrant that the Service will be compatible with your mobile device.
We try hard to make the Service work well, but we can’t promise it’ll always be available, accurate, or error-free. You use it “as is,” and we’re not responsible for any problems it causes (as far as the law allows).
We don’t promise it’ll work perfectly on your device or at all times and places
Cell C, Hyve Mobile and any of their agents, directors, affiliates, members or employees shall not be responsible in any way for claims, loss or damages (either direct, indirect, consequential or otherwise), arising from your use of the Service.
We therefore make no representations or warranties, whether express or implied, and assume no liability or responsibility for the proper performance of the Service. The Service is used at your own risk.

Discontinuing or Changing the Service:

We may discontinue or change the Service if we need to. We’ll let you know if it affects you. You will not have any claims against us in this event.

Content:

Any words, views or opinions expressed anywhere in the Content does not in any way reflect the views and opinions of Cell C.

Marketing:

By agreeing to these Terms and Conditions, you give us the necessary consent to send you targeted direct marketing messages based on your historical subscription data.
You are entitled to opt out of these direct marketing messages with the applicable “STOP” command provided to you in such messages.

Network Fees:

Cell C may charge you extra fees to use the Service.
The Service may only be used with the permission of the bill-payer, or parent/guardian for children’s services.

What You Can’t Do:

This Service may not be used to :
1. to intentionally engage in illegal conduct,
2. to knowingly create, store or disseminate any illegal content,
3. to knowingly infringe copyright,
4. to knowingly infringe any intellectual property rights, or
5. to send spam or promote the sending of spam.

Suspension:

Cell C and Hyve Mobile have the right to suspend or terminate the Services of any customer who does not comply with these Terms and Conditions or any other related contractual obligations, and has the right to take down any content (hosted as part of the Service) that it considers illegal or for which it has received a take-down notice.

6. Privacy and Your Information

What We Collect:

We collect personal information that is necessary for us to provide you with our services. We only collect and use the minimum personal information we need in order to provide and improve our services.
Examples of personal information which we collect and process include your fixed or mobile phone number (MSISDN) in order to provide you with the Service and bill you accordingly, and where you log a customer complaint or win a competition, we will collect and process your name; ID number, email address and/or your physical address.

How We Collect Personal Information

We collect your personal information through direct interactions with you and when you:
1. Subscribe or register for access to our Service or services;
2. Enter promotional competitions or if you are selected as a winner of a competition; or
3. Contact us

How Long We Keep Your Personal Information:

We’ll hold onto your info as long as the law says we may. If there’s no rule, we’ll keep it only as long as we need it.

Who We Share It With:

We may share your personal information with:
1. Employees (on a need to know basis) within Cell C Limited and Hyve Mobile;
2. Partners who help run the Service;
3. Credit or fraud agencies (if needed);
4. Police or regulators (if we have to); or
5. A new owner if we sell or reorganise the company.
For more information, please access the Privacy Policies on the Cell C and Hyve Mobile websites above.

7. South African Law:

This agreement is governed by and construed in accordance with the laws of South Africa.

Data/ Airtime Giveaway Competition – Subscribe and Win 40GB of Data and/ or R100 Worth of Airtime!

1. Introduction

The Data/ Airtime Giveaway Competition (“the Campaign”) gives Cell C customers (that’s you, the “Participant”) a chance to win data prizes. We award 20x 40GB data prizes every month for the Campaign Period (1 Jan 2025 to 31 Dec 2025).
To enter, you need to subscribe to a Service on cellc.mobi during the Campaign Period (1 Jan to 31 Dec 2025).
The Campaign is organised and run by Hyve Mobile on Cell C’s cellc.mobi content services (together, we call them “the Promoters” or “us”).
These Competitions Terms and Conditions (or “Competition Terms”) are the rules you agree to follow if you take part in the Campaign.
Please read these Competition Terms carefully.
A copy of the Competition Rules may be obtained on this website.
If anything here confuses you, call us at 135 from a Cell C phone or 084 135 from another network for any assistance.
If you don’t agree with these Competition Terms, don’t join the Campaign. You can avoid it by not subscribing or by cancelling your subscription. By subscribing to our Service and staying in the Campaign, you’re saying “yes” to these rules and any other terms that might apply.
Joining the Campaign means you undertake to stick to these Competition Terms.

How Long the Campaign Runs

The Campaign starts on 1 January 2025 at midnight (00:00) and ends on 31 December 2025 at 11:59 PM (23:59), unless we tell you otherwise. We call this the “Campaign Period.”
We may stop the Campaign early if we want to, and it’s totally up to us.

Campaign Rules

Prizes may not be exchanged for cash.
We reserve the right to change or substitute the prize to something else of similar commercial value without notice. You will not have a claim of any nature against the Promoters should this occur. complain about it. It’s our call.

Who Can Enter

The Campaign is open to all Cell C customers (Prepaid, Post-paid, or TopUp/Hybrid) who:

Are natural persons (not companies);
Aren’t excluded from the Campaign as per the Exclusions List below;
Are over 18 years old (or under 18 with permission— If you’re under 18, you need written permission from your parent or guardian to join. They’ll need to prove they’re related to you.);
Have a valid South African ID or passport; and
Live in South Africa during the Campaign Period.

Exclusions List – You can’t join the Campaign and will be disqualified if you’re:

A director, employee, agent, contractor, consultant, or business partner of Cell C or Hyve Mobile;
A spouse, partner, parent, child, or sibling of someone working for Cell C or Hyve Mobile; or
Not a Cell C customer (e.g., you’re on another network).

Your phone number must stay active on the Cell C network until the Campaign ends. If it’s not active when we check and draw the prize at the end, you will be disqualified from the Campaign.

How to Join and Win

To stand a chance at winning, you need to subscribe to a Content Service on cellc.mobi during the Campaign Period (1 January to 31 December 2025).
Joining the Campaign is free, but you’ll still pay the usual data, airtime, and subscription costs for the Content Service.
Here’s how to subscribe:

Click on the promotional banner for the Campaign Content Service and sign up with the double opt-in;
Click the promotional SMS or SATPush message and follow the steps to sign up.

Monthly Prize Draws

When you subscribe to a Campaign Content Service on cellc.mobi, you get one entry into that month’s prize draw.
At the end of each month (starting from 1 January 2025), we’ll pull all valid entries (that’s all the qualifying cellphone numbers subscribed) into an electronic draw and pick a winner randomly (the “Winner”).
If you’re selected as one of the Winners in a particular month, you will receive a data or airtime top up notification SMS within 5 days of the draw, and we will automatically top up your account with the prize.

Prize

The prize is 40GB of data or R100 of airtime topped up to your account if you are selected as a Winner.
There are 20x 40GB data prizes or 10x R100 airtime prizes that will be awarded each month for the Campaign Period.
The promotional banner will specify if the prize is data or airtime for the month in which you have subscribed.
Please watch out for scams! We will never ask you to give us any personal or payment details. If someone asks, don’t share anything—it’s not us and we’re not responsible if you do get scammed.

How We Pick Winners

Winners are chosen randomly using an electronic draw. We will enter all valid cellphone numbers subscribed to the Campaign Content Service in that month into the draw.
We collect entries each month from the 1st at midnight (00:00) to the last day at 11:59 PM (23:59).